Last updated: [Insert Date]
Hey roller fam! At Outdoor Skates Shop, we want your gear to arrive fast and fit perfect. If it doesn’t, our return process is smoother than fresh bearings. Read on for the full scoop!
1. Shipping Information
Global Shipping (excluding some Asian and remote regions)
We ship worldwide to get you rolling wherever you are!
Order Processing
We hustle to get your gear out fast:
- Processing time: 1-2 business days
- Dispatch days: Monday-Friday (excluding holidays)
Shipping Options
| Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after dispatch | When you need gear fast |
| Free Shipping | EMS | FREE on orders $50+ | 15-25 business days after dispatch | Budget-friendly option |
PRO TIP: Tracking info will be emailed as soon as your order ships. Can’t find it? Check spam or contact us at [email protected]
2. Returns & Exchanges
Not loving your gear? No worries – we’ve made returns easy.
The Basics
- Return window: 15 days from delivery date
- Condition required: Unworn, unwashed, with tags attached in original packaging
- Must include: Proof of purchase
⚠️ Safety First!
For hygiene reasons, these items can only be returned if unopened in original packaging:
- Helmets
- Elbow pads
- Knee pads
- Crew socks
- Knee high socks
- Headwear
- Customized products
- Clearance items marked “final sale”
How to Initiate a Return/Exchange
Follow these steps to get rolling on your return:
Step 1: Contact Our Crew
Email us at [email protected] with:
- Your order number
- Item(s) you want to return/exchange
- Reason for return
- Whether you want a refund or exchange
Sample Email:
Subject: Return Request – Order #[Your Order Number]
Hi Skate Shop Crew,
I’d like to request a return/exchange for my recent order:
Order Number: [Your Order Number]
Item(s) for return: [Product Name, Size, Color]
Reason: [Too big/too small/damaged/wrong item/etc.]
Preferred resolution: [Refund/Exchange for [Product Name]]
Please let me know next steps!
Roll on,
[Your Name]
Step 2: Wait for Approval
Our team will respond within 2 business days with:
- Return authorization
- Shipping instructions
- Return address: 1101 Watson Lane, San Antonio, TX 78205 USA
Step 3: Ship It Back
- Pack items securely (we recommend using the original box)
- Include your return authorization number clearly on the package
- Ship to our warehouse
PRO TIP: Consider adding shipping insurance when returning high-value items – we can’t be responsible for packages lost in transit back to us.
Refund Timeline & Methods
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method
- Timeline:
- Credit cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Note: Shipping costs are non-refundable unless the return is due to our error.
Exchanges
Want to swap for a different size or style? Here’s the drill:
- Follow the return process above
- In your email, specify what you’d like instead
- We’ll ship your new item once we receive the return
- If the exchange costs more, you’ll pay the difference
- If it costs less, we’ll refund the difference
Damaged or Wrong Items?
If your gear arrives damaged or incorrect:
- Contact us immediately at [email protected]
- Include photos of the issue
- We’ll cover return shipping and rush you a replacement
Still Got Questions?
Our customer service squad rolls deep – hit us up at [email protected] or call (210) 555-ROLL (7655).
Remember: Life’s too short for gear that doesn’t shred right. We’ve got your back (and your feet, knees, and elbows)!
– The Outdoor Skates Shop Crew