Hey skaters! We’ve compiled answers to your most common questions about gear, shipping, returns and more. Can’t find what you need? Email our skate-techs at [email protected] – we’re always happy to help!

About Our Products

Q: What types of skates do you specialize in?
A: We carry everything from aggressive park skates and derby/speed skates to high top outdoor skates and kids skates. Our team tests all gear to ensure it meets skaters’ performance needs.
Q: Do you sell complete skate setups or individual components?
A: Both! You can buy boots only, wheels, bearings, and all components separately, or get complete ready-to-roll setups. Pro tip: Complete setups ship faster as single packages.
Q: How do I choose the right wheels for my skating style?
A: We offer indoor wheels (harder durometer for slick surfaces) and outdoor wheels (softer for rough terrain). Our product descriptions include durometer ratings and recommended use – or just ask us!

Ordering & Payments

Q: What payment methods do you accept?
A: We take Visa, MasterCard, JCB, and PayPal for fast, secure checkout worldwide.
Q: Can I modify my order after placing it?
A: Email us immediately at [email protected] if you catch a mistake. We process orders super fast (often same-day), so changes aren’t guaranteed after submission.
Q: Do you offer gift cards or registry options?
A: Not currently – but you can note gift requests in your order comments, and we’ll wrap items separately with no invoices included.

Shipping & Delivery

Q: How fast do orders ship?
A: Lightning-fast! Orders before 2PM CST ship same day (even Saturdays). Processing takes 1-2 days max before carrier pickup.
Q: What are my shipping options?
A: Choose between:
– Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with full tracking
– Free Economy Shipping: 15-25 days via EMS for orders over $50
Q: Do you ship internationally?
A: Yes! We ship worldwide except some Asian and remote regions. All customs paperwork is handled for you – no hidden fees.
Q: How can I get my gear fastest for competition?
A: Order by Wednesday with Standard Shipping for weekend US delivery. Select wheels/bearings separately if urgent – they ship in smaller, faster packages.

Returns & Exchanges

Q: What’s your return policy?
A: 15-day no-stress returns from delivery date. US customers get pre-paid labels; international returns go through our global partners. Refunds process within 48 hours of receiving returns.
Q: Can I return used gear?
A: Lightly used items may qualify with restocking fees. Protective gear (helmets, pads) must be in original packaging for safety reasons – no exceptions.
Q: What if my gear arrives damaged?
A: Email photos immediately to [email protected]. We’ll rush replacements – our skater-checked packaging means this is very rare!

Technical Support

Q: How do I mount plates to boots correctly?
A: Check our YouTube tutorials (linked in your order confirmation). For complex setups, email photos of your gear – our skate-techs will advise!
Q: Why are my new bearings not spinning freely?
A: Some premium bearings ship with factory grease that needs breaking in. Skate 5-10 miles or clean/lube them – they’ll loosen up!
Q: Can you help customize my ideal skate setup?
A: Absolutely! Describe your skating style, weight, and terrain to [email protected] for personalized recommendations.

Still have questions? Our skate-obsessed crew is ready to help at [email protected]. We typically respond within 2 hours during business hours (CST).

Keep shredding!
– The Outdoor Skates Shop Crew